Refund Policy
Due to the nature of custom printed apparel and promotional items, we can not accept returns or exchanges of ANY items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a sample product, please contact us.
We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.
If your items are misprinted, materially flawed, or defective in any way, please contact us within 3 business days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Defective product must be presented in person or pictures emailed to us for a Unique Ink employee to review.
Provided Garment waiver
Regarding the possibility of damage to customer supplied item(s):
At Unique Ink Etc. we primarily work with garments and items we obtain from our suppliers. We use clothing and items in our embroidery that have been tested and proven to provide quality embroidery or screen printing. Machines can be fickle at times and sometimes eat (destroy) garments. Very rarely during the decoration process, a garment or item will be damaged. If we have supplied the garment or item, we have calculated a margin of error in the cost and will replace it. We cannot replace garments or items we have not sold or provided. If you supply the garment or item and there is a problem, we cannot replace your item. Your damaged piece will be returned to you as is. Problems do not arise often, but the customer must be aware and agree to the
possibility.
Regarding satisfaction of the embroidery quality/placement/spelling/etc:
We take pride in providing quality decorating services. We adhere to the highest industry standards when it comes to embroidery aesthetics, and will not be responsible for replacing your item(s) if it does not match your own standards. The Unique Ink employee will go over placement and spelling, as well as font and color options.